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Family Support Center Case Management

COVID-19 Relief

Catholic Charities of Northeast Kansas is currently accepting appointments for those needing utility or rental financial assistance due to COVID-19. Walk-ins will NOT be accepted.

Appointments may be scheduled by contacting your local Family Support Center. For everyone’s safety, please wear a face mask. To abide by social distancing, only one family member will be allowed on site per case management appointment.


Case Management meetings may be scheduled on Mondays, Tuesdays, or Thursdays.  Appointments ONLY. The Family Support Centers will begin accepting cases on the following schedule:

May 4 —  Atchison

May 5 —  Leavenworth

May 7 —  Lawrence

May 11 —  Overland Park

May 12 —  Olathe

May 14 —  Central

May 18 — Topeka

May 19 —  Mobile Resource Bus

Documentation Required

Income Verification

Income verification before March 23, 2020 as well as current income verification for all members of the household over 18 years of age.*

Photo Identification

Current photo identification for the person requesting assistance. The photo ID must match the information on the lease agreement and/or utility bill.

Specific documentation required for rent assistance and utility assistance.

*Income documentation must show household loss of income or significant financial hardship due to COVID-19.

Income verification includes earned income (pay stubs), child support, Social Security benefits, pensions, or unemployment. Other sources of verifiable loss of income will be considered.

If no present day income is reported, bring supporting documents such as DCF documentation, statement from last employer, or documentation of layoff.

If individuals are paid in cash, a letter from the employer is required.

Rental Assistance

If seeking rental assistance, you must provide the following:

– Eviction notice or 3-Day Notice to Quit

– Copy of a signed current lease

– Intent to Rent letter for deposits or first month’s rent

Utility Assistance

You may seek utility assistance if one of the following applies:

– You are in danger of disconnect

– You are disconnected

– Your pay arrangement is in jeopardy

Please provide a copy of a relevant utility bill.


Those experiencing homelessness, who need an assessment, will be scheduled for appointments on Wednesdays or Fridays.

All Other

At this time, we are not scheduling any other new case management appointments outside of COVID relief.

Please wear a face mask for everyone’s safety.

Above: a volunteer helps deliver food into vehicles

Catholic Charities of Northeast Kansas is committed to serving our brothers and sisters in need during the coronavirus pandemic.

In this time of trial, we are reminded of our common humanity—and our calling to support those in need.

Because of the local business closures, many of those we serve have been placed in financial hardship and many will be without food. Our top priorities are to ensure our food and healthcare ministries remain intact, and after the initial crisis is over, to continue to provide all services.