Grievance Policy

Catholic Charities of Northeast Kansas provides services to the most vulnerable, regardless of age, gender, race or ethnicity, disability or creed.

Our brother and sisters in need have both rights and responsibilities in receiving services from CCNEK’s ministries. Those rights include:

  • An expectation that they will be treated with respect and dignity.
  • An expectation that they will be fully informed of the services available to them and their responsibilities as participants in the organizations programs and ministries.
  • An expectation that their circumstances and information will be kept confidential and private.

If, at any time, an individual believes that one of these rights has been violated or they believe that they have not been treated in a manner that is fair and equitable, they have the additional right to express their concerns following the process outlined in this document.

Former clients and our constituents, such as donors, suppliers, partners, and other members of the public are encouraged to use this grievance procedure for any complaints that may arise as a result of their engagement with Catholic Charities.

Process

1. Individuals are first encouraged to express their concern to the volunteer or staff member that they are working with directly and allow that person to resolve the issue.

2. If the concern is not satisfactorily resolved at that level, or the individual feels uncomfortable or unable to do so, then they must then put their concern in writing on the attached Grievance Form. The form will be forwarded by staff to the Program Director for the particular ministry involved. The Program Director will be given a reasonable amount of time to investigate the concern, but in no case longer than five working days from receipt of the form. The Program Director will have the option to meet with the individual in person or respond in writing regarding their review.

3. If the concern is not satisfactorily resolved at the Program Director level, the individual may request that the Grievance Form along with the Program Director’s report be forwarded to the organization’s Vice President of HR, Admin and TurnStyles. The Vice President of HR, Admin and TurnStyles will be given a reasonable amount of time to investigate the concern, but in no case longer than ten working days. The Vice President of HR, Admin and TurnStyles will have the option to meet with the individual in person or respond in writing regarding their review.

4. If the concern is not satisfactorily resolved at that level the individual may request that the Grievance Form along with all investigative reports be forwarded to the organization’s President & CEO. The President & CEO will be given a reasonable amount of time to investigate the concern, but in no case longer than ten working days. The President & CEO will have the option to meet with the individual in person or respond in writing regarding their review. The determination of the President & CEO is final.

Retaliation against any individual who has expressed a concern through this process is forbidden.

Resolution of all concerns reviewed at the President & CEO level will be reported to the organization’s governing board at their next regularly scheduled meeting.

If you have questions regarding the grievance procedures you should call the Vice President of HR, Admin and TurnStyles at 913.433.2065 or by email at info@catholiccharitiesks.org.


Adopted: February 22, 2011 Lasted Revised: October 31, 2016


Grievance Form

This form is used to file a grievance about an individual or process at Catholic Charities of Northeast Kansas.
  • Date Format: MM slash DD slash YYYY
    Enter or select the date of the incident.
  • Enter the first and last name of the individual filing the grievance.
  • Enter the mailing address of the individual filing the grievance.
  • Enter the first and last name of the Catholic Charities volunteer or staff member involved in the incident.
  • Enter the name of the Catholic Charities program or ministry in which the incident occurred.
  • Please state your issue/concern and include any names, dates, or details that you believe are relevant to the organization’s review of this matter. Maximum characters: 1500.
  • This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.